GLOBAL DATA CENTER SUPPORT

We work with your team to get appropriate credentials to access your data center or partner site and provide quality support in over 90 countries. When it comes to data center support, regardless of the location, we can provide the resources that speak your language.

• Data center support services, including:

  • Infrastructure migrations

  • Racking and stacking equipment

  • On-demand and emergency support

  • Certified or special facilities access

  • Support for network management technologies such as SD-WAN

• Efficiently navigating the language, logistics, legal, and financial challenges of working globally by leveraging our worldwide Partner Alliance

• Locating, sourcing, and fully vetting the appropriately-skilled data center technicians

• Fully managing each support call from inception to final billing based on response requirements, including:

  • Ticket processing and management

  • Data center technician check-in and check-out

  • Data center technician remote support

  • Escalation management

  • Test and turn up

  • Deliverables collection and auditing

• Bi-directional ticket support for client-provided tools