We work with your team to get appropriate credentials to access your data center or partner site and provide quality support in over 90 countries. When it comes to data center support, regardless of the location, we can provide the resources that speak your language.
Data center support services, including:
Infrastructure migrations
Racking and stacking equipment
On-demand and emergency support
Certified or special facilities access
Support for network management technologies such as SD-WAN
Efficiently navigating the language, logistics, legal, and financial challenges of working globally by leveraging our worldwide Partner Alliance
Locating, sourcing, and fully vetting the appropriately-skilled data center technicians
Fully managing each support call from inception to final billing based on response requirements, including:
Ticket processing and management
Data center technician check-in and check-out
Data center technician remote support
Escalation management
Test and turn up
Deliverables collection and auditing
Bi-directional ticket support for client-provided tools