REMOTE ON-DEMAND PROJECT COORDINATION
K.O Tech is the go-to global leader in providing IT field technicians and break/fix dispatches to U.S.-based enterprises and managed service providers, anywhere, anytime. We take the complexity out of identifying local partners in international markets. With our wide and reliable global talent pool, expert project coordination and innovative ticket management model, we bridge the gap between traditional staffing and a reliable contingent workforce.
At K.O Tech, we understand the challenges of managing multi-site deployments while building and scaling your field services management platform. To assist our clients with these challenges, we offer remote on-demand project coordination services. Utilize only the services you need, when you need them, and for as long as you need them. Our approach allows our clients to quickly scale their deployments to meet the demands of the business.
Talent Pool Development
Our project coordinators develop client talent pools by recruiting field technicians based on the technical and project requirements.
Field Technician Management
Once your project is up and running, our project coordinators handle all aspects of field technician management, including:
Confirm completion of background checks and drug screens
Confirm required tools have been acquired
Ensure technical certifications have been submitted
All prerequisite training has been completed and related exams graded
No matter the size of your project, our project coordinators ensure that each ticket is properly entered, scheduled, tracked, and closed out. If issues arise, they manage the escalation process and upon completion, they audit the ticket to ensure completeness of information.
Field Technician and Site Call Aheads
Ensuring the field technician and site are ready for your deployment is paramount to keeping your project on schedule. Our project coordinators contact both prior to the scheduled deployment date and, if there are any issues, escalate immediately while there is still time to properly manage the schedule.
Field Technician Check-In / Check-Out
Our project coordinators ensure the proper arrival and departure of field technicians as well as keep track of all checkpoints during the deployment. This step ensures that any issues that arise are quickly identified and addressed.
Deliverables Collection & Auditing
Our project coordinators understand the importance of ensuring the proper collection of deliverables. They will ensure all requirements are met at the time of the deployment, or they can go back and audit previously completed deployments and track down any deliverables that may be missing.
More complex deployments may require installation reviews to properly define the scope of work in advance as well as ensure site readiness. Our project coordinators are experienced at reviewing photos and information gathered during a site survey and providing proper feedback for scope confirmation.
Equipment Shipping & Arrival Confirmation
If equipment must be sent to a site prior to a deployment, we track the equipment and complete confirmation calls upon arrival at the site. Additionally, we provide instructions on how the equipment should be secured until the field technician arrival.
With multi-site deployments, billing-related activities can be overwhelming. Our project coordinators know how to navigate the various work orders, purchase orders, and invoices to ensure you were properly billed for the services you received.